Securus Technologies is well known for being one of the most significant providers of communications and security products and services to the correctional facility industry. The company provides hundreds of facilities across the country with a variety of services, the most popular of which is the new video visitation service that has been known to improve security and efficiency of all facilities across the country.
While the company is well known for its high-quality products and services, many people may not consider other factors that go into what makes the company such a great vendor for correctional facilities. Along with their nearly 1,200 employees across the country, the Dallas-based company also operates a 200+ seat call center that helps to ensure the company continues to maintain a positive reputation.
The efforts that the company takes to ensure that the needs and expectations of its customers are met has also gained the attention of the Better Business Bureau. Earlier this year the Better Business Bureau announced that it was giving the company an overall rating of A+, which is the best that it available. The A+ rating is typically reserved to only companies that are leaders in their field, give a continued high-level of customer satisfaction, and have a positive online and offline reputation.
The rating that was provided by the Better Business Bureau is just the latest example in the company’s ability to provide a quality service and product. Securus Technologies was required to successfully pass a wide range of criterion to receive the accolades, which included building trust with consumers, advertising honestly to potential consumers, be responsive to any customer complaints or issues, embody integrity, and provide a safe environment when it comes to security and other risks. Overall, the company was considered a leader in each criteria, which resulted in the strong overall rating.